Betjee Privacy Policy – Your Data, Protected

01 Who We Are

Betjee is an online sports betting and casino gaming platform operated for players in Bangladesh. The platform is accessible at betjee.biz and offers sports betting, live casino games, slots, fishing games, crash games, and other gaming products. When this Privacy Policy refers to "Betjee", "we", "us", or "our", it refers to the operator of the betjee.biz platform.

Betjee acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how Betjee handles your data, you can contact us at any time at [email protected].

02 Data We Collect

Betjee collects personal data that is necessary to operate the platform, process payments, verify player identity, and comply with legal obligations. The types of data we collect include:

Betjee only collects data that is genuinely necessary for the purposes listed above. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.

03 How We Collect Your Data

Betjee collects your personal data through the following channels:

• Direct registration: When you create a Betjee account, you provide your name, mobile number, email address, and date of birth directly to us.
• Deposits and withdrawals: When you make a payment, your payment account details and transaction data are collected and recorded.
• Identity verification: When Betjee requests KYC documents, you upload copies of your ID and payment method proof directly through the platform.
• Platform usage: As you browse and use Betjee, technical and usage data is automatically collected through cookies and server logs.
• Customer support: When you contact Betjee support via live chat or email, the content of those communications is recorded and stored.
• Promotions and surveys: If you participate in a Betjee promotion or complete a survey, any information you provide is collected and stored.

04 Why We Use Your Data

Betjee uses your personal data for the following specific purposes:

• To create and manage your Betjee account and verify your identity.
• To process deposits, withdrawals, and refunds in BDT via bKash, Nagad, and Rocket.
• To verify your age and comply with responsible gaming obligations.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your enquiries.
• To send you transactional communications such as deposit confirmations and withdrawal notifications.
• To send you promotional offers and bonus notifications, where you have opted in to receive them.
• To monitor your gaming activity for responsible gaming purposes and apply limits where necessary.
• To improve the Betjee platform based on how players use it.
• To comply with applicable laws and regulatory requirements.

05 Legal Basis for Processing

Betjee processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contract performance: Processing your data is necessary to provide the Betjee service you have signed up for, including account management, betting, and payments.
• Legal obligation: Betjee is required by law to collect and retain certain data for anti-money laundering (AML) compliance, age verification, and fraud prevention.
• Legitimate interests: Betjee processes some data based on its legitimate business interests, such as improving the platform, detecting fraud, and ensuring platform security — provided these interests do not override your rights.
• Consent: Where Betjee sends you marketing communications or uses non-essential cookies, this is done only with your explicit consent, which you can withdraw at any time.

06 Sharing Your Data

Betjee does not sell your personal data. We may share your data with the following categories of third parties only where necessary and only for the purposes described in this Privacy Policy:

• Payment processors: bKash, Nagad, and Rocket receive your payment account details to process deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Third-party KYC service providers may process your identity documents to verify your age and identity on Betjee's behalf.
• Fraud prevention services: Betjee uses third-party fraud detection tools that may process your technical and usage data to identify suspicious activity.
• Regulatory and law enforcement authorities: Betjee may be required by law to disclose your personal data to government agencies, regulators, or law enforcement bodies upon receipt of a valid legal request.
• IT and hosting providers: Betjee's platform is hosted on secure third-party servers. These providers process data only on Betjee's instructions and are bound by data processing agreements.

All third parties with whom Betjee shares personal data are required to handle that data securely and in accordance with applicable privacy laws. Betjee does not permit third parties to use your data for their own marketing purposes.

07 Data Retention

Betjee retains your personal data for as long as your account is active and for a period after account closure as required by law. Specifically:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Customer support communications are retained for 2 years from the date of the interaction.
• Technical and usage data collected via cookies is retained for up to 12 months.
• Marketing consent records are retained for as long as you remain opted in, plus 2 years after opt-out for compliance purposes.

After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your data before the end of the retention period, Betjee will delete what it legally can while retaining only what is required by law.

08 Cookies

Betjee uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Betjee uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics cookies: Help Betjee understand how players use the platform so we can improve it. These collect anonymised data about pages visited and features used.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display settings, so you do not have to set them again each visit.
• Marketing cookies: Used only with your consent to track your activity and deliver relevant promotional content. You can opt out of these at any time.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Betjee platform.

09 Your Privacy Rights

As a Betjee player, you have the following rights over your personal data. To exercise any of these rights, contact Betjee support at [email protected] with your request and we will respond within a reasonable timeframe:

• Right of access: You can request a copy of all personal data Betjee holds about you at any time.
• Right to rectification: If any of your personal data held by Betjee is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: You can request that Betjee delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask Betjee to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request that Betjee provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to withdraw consent: Where Betjee processes your data based on your consent (such as for marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You can object to Betjee processing your data for direct marketing purposes at any time.

10 Data Security

Betjee takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Betjee platform.
• Encrypted storage of sensitive data including passwords and payment account details.
• Access controls that restrict data access to authorised Betjee personnel only.
• Regular security audits and vulnerability assessments of the Betjee platform.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Automated fraud detection systems that monitor for suspicious account activity in real time.

While Betjee takes all reasonable steps to protect your data, no online platform can guarantee 100% security. In the event of a data breach that is likely to affect your rights, Betjee will notify affected players as soon as reasonably practicable and take immediate steps to contain the breach.

11 Children's Privacy

The Betjee platform is strictly for adults aged 18 and over. Betjee does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Betjee, please contact us immediately at [email protected]. We will investigate and close the account promptly, deleting any associated personal data.

Betjee uses age verification checks during registration and may request additional proof of age at any point during a player's account lifetime. Accounts that cannot confirm they belong to an adult aged 18 or over will be suspended pending verification.

12 Third-Party Links

The Betjee platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites have their own privacy policies, and Betjee is not responsible for how they collect or use your personal data. We recommend reviewing the privacy policy of any third-party site you visit before providing your personal information.

Betjee does not endorse or make any representations about third-party websites linked from the platform. The inclusion of a link does not imply any association between Betjee and the linked site.

13 Changes to This Privacy Policy

Betjee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be posted on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how we use your personal data, Betjee will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the Betjee platform after a policy update constitutes your acceptance of the revised Privacy Policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Betjee handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly from the Betjee platform.
• FAQ: Visit our FAQ page for answers to common questions.

Betjee aims to respond to all privacy-related enquiries within 48 hours. For data rights requests such as access or deletion, we will respond within 30 days of receiving your verified request.

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe Betjee has not handled your personal data in accordance with applicable law.